If your sort code is 04-36-15, please be aware that one of our third-party providers is carrying out essential maintenance on our banking systems in the early hours of Saturday, 14 November 2026, between 02:00 and 05:00 UK time.

During this time, Faster Payments in and out of your Countingup account will be temporarily queued.

What this means for you:

• Money sent to you: Any payments sent to your account will be held securely in a queue and credited to your balance automatically when the maintenance finishes.

• Money you send: Any transfers you make from your account will be safely queued and sent out automatically once the window closes.

• Card spending: Your Countingup debit card will work as normal for in-store purchases, online checkouts, and ATM cash withdrawals.

What you need to do: You do not need to take any action. If you have time-critical payments to send or receive, we recommend arranging them before or after the maintenance period.

Need help? If you have any questions, get in touch by sending us a message in app or email us at support@countingup.com.

If your sort code is 23-69-72, payments during this period should be processed as expected.

After a period of monitoring the fix, we can confirm our in-app secure messaging is functioning as expected.

We apologise for any inconvenience 🙏

Our providers have reported that the service has been restored and is functioning as expected. You can now attempt to make any card transactions which were previously unsuccessful 💳

Need help?
If you have any further questions, please reach out to our Support team directly through your app or email us at support@countingup.com.

Maintenance has completed

The issues affecting the processing of Faster Payments have now been resolved 💸

Any delayed payments are now being processed, and any new payments should process as expected.

💬 Need help?

If you have any questions, please reach out to our Support team directly through your app or email us at support@countingup.com.

This incident has now been resolved.

Need help?

If you have any further questions, please reach out to our Support team directly through your app or email us at support@countingup.com.

The scheduled maintenance has been completed.