If your sort code is 04-36-15, please be aware that one of our third-party providers is carrying out essential maintenance on our banking systems in the early hours of Sunday, 25 October 2026, between 01:25 and 06:55 UK time.

During this time, Faster Payments in and out of your Countingup account will be temporarily delayed.

What this means for you:

• Money sent to you: Any payments sent to your account will be held securely in a queue and credited to your balance automatically when the maintenance finishes.

• Money you send: Any transfers you make from your account will be safely queued and sent out automatically once the window closes.

• Card spending: Your Countingup debit card will work as normal for in-store purchases, online checkouts, and ATM cash withdrawals.

What you need to do: You do not need to take any action. If you have time-critical payments to send or receive, we recommend arranging them before 01:25 or after 06:55 on Sunday morning.

Need help? If you have any questions, get in touch by sending us a message in app or email us at support@countingup.com.

If your sort code is 23-69-72, payments during this period should be processed as expected.