Countingup Status

All Systems Operational

🎉 New account sign up Operational

📱 Countingup app Operational

💳 Card payments Operational

🏦 Account transfers Operational

📥 Inbound account transfers Operational

📤 Outbound account transfers Operational

💷 Cash withdrawals Operational

💰 Cash deposits Operational

🤝 Accountant hub Operational

🙋 Customer support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 16, 2022

No incidents reported today.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

Provider outage impacting payments and cards

Resolved - This incident has been resolved.
May 9, 22:39 BST

Monitoring - Our provider has now resolved the issue and services have returned to normal.

We are continuing to monitor the situation and apologise for any inconvenience caused.
May 9, 21:37 BST

Identified - Our provider has identified the issue and is working to restore normal operations.

- Card payments, Cash withdrawals and Cash deposits are now operational.
- Inbound account transfers, New account sign up, and Card related features (activate, freeze/thaw, get PIN) in the Countingup app continue to be affected.
- Display of new transactions in the Countingup app will still be delayed

Other Countingup app features are not impacted.

We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
May 9, 19:36 BST

Investigating - One of our providers is experiencing technical difficulties, this is affecting:

- Inbound transfers
- New account sign up
- Card related features (activate, freeze/thaw, get PIN) in the Countingup app
- Display of new transactions in the Countingup app will be delayed
- Card payments (contactless, chip & PIN, and online)
- Cash withdrawals
- Cash deposits

Other Countingup app features are not impacted.

We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
May 9, 19:08 BST

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

May 5, 2022

No incidents reported.

May 4, 2022

No incidents reported.

May 3, 2022

No incidents reported.

May 2, 2022

No incidents reported.