Countingup Status

All Systems Operational

🎉 New account sign up Operational

📱 Countingup app Operational

💳 Card payments Operational

🏦 Bank transfers Operational

📥 Inbound bank transfers Operational

📤 Outbound bank transfers Operational

💷 Cash withdrawals Operational

💰 Cash deposits Operational

🙋 Customer support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 14, 2019

No incidents reported today.

Oct 13, 2019

Inbound Faster Payments Delayed

Completed - The scheduled maintenance has been completed.
Oct 13, 10:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 06:30 BST

Scheduled - Due to essential system maintenance scheduled by one of our banking partners, there will be delays to inbound faster payments received between 06:30 and 10:00 (BST) on Sunday 13th October 2019.

We apologise for any inconvenience. Systems do need maintenance and our partners do their best to keep these to a minimum.
Oct 9, 17:22 BST

Outbound Faster Payments Delayed

Completed - The scheduled maintenance has been completed.
Oct 13, 10:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 08:00 BST

Scheduled - Due to essential system maintenance scheduled by one of our banking partners, there will be delays to outbound faster payments made between 08:00 and 10:00 (BST) on Sunday 13th October 2019.

We apologise for any inconvenience. Systems do need maintenance and our partners do their best to keep these to a minimum.
Oct 8, 12:00 BST

Oct 12, 2019

Outbound Faster Payments Delayed

Completed - The scheduled maintenance has been completed.
Oct 12, 10:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 08:00 BST

Scheduled - Due to essential system maintenance scheduled by one of our banking partners, there will be delays to outbound faster payments made between 08:00 and 10:00 (BST) on Saturday 12th October 2019.

Please note that you will still be able to receive inbound faster payments during maintenance, but any outbound faster payments will be delayed until after the system maintenance is complete.

We apologise for any inconvenience. Systems do need maintenance and our partners do their best to keep these to a minimum.
Oct 8, 11:59 BST

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

Provider outage affecting outbound Faster Payments

Resolved - This incident has been resolved. Please accept our apologies for any inconvenience causes.
Oct 7, 13:25 BST

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 7, 12:06 BST

Identified - The issue has been identified and a fix is being implemented.
Oct 7, 10:17 BST

Investigating - One of our banking providers is experiencing technical difficulties, this is affecting the processing of outbound faster payments, which may be delayed.

We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Oct 7, 09:42 BST

Oct 6, 2019

Inbound Faster Payments Delayed

Completed - The scheduled maintenance has been completed.
Oct 6, 17:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 00:01 BST

Scheduled - Due to essential system maintenance scheduled by one of our banking partners, there will be delays to inbound faster payments received between 00:00 and 17:00 (BST) on Sunday 6th October 2019.

Please note that you will still be able to make outbound faster payments during maintenance, but any inbound faster payments will be delayed until after the system maintenance is complete.

We apologise for any inconvenience. Systems do need maintenance and our partners do their best to keep these to a minimum.
Oct 3, 10:27 BST

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019

No incidents reported.

Oct 2, 2019

No incidents reported.

Oct 1, 2019

No incidents reported.

Sep 30, 2019

No incidents reported.