All Systems Operational
🎉 New account sign up Operational
📱 Countingup app Operational
💳 Card payments Operational
🏦 Bank transfers Operational
📥 Inbound bank transfers Operational
📤 Outbound bank transfers Operational
💷 Cash withdrawals Operational
💰 Cash deposits Operational
🙋 Customer support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 14, 2019

No incidents reported today.

Oct 13, 2019
Completed - The scheduled maintenance has been completed.
Oct 13, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 06:30 BST
Scheduled - Due to essential system maintenance scheduled by one of our banking partners, there will be delays to inbound faster payments received between 06:30 and 10:00 (BST) on Sunday 13th October 2019.

We apologise for any inconvenience. Systems do need maintenance and our partners do their best to keep these to a minimum.
Oct 9, 17:22 BST
Completed - The scheduled maintenance has been completed.
Oct 13, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 08:00 BST
Scheduled - Due to essential system maintenance scheduled by one of our banking partners, there will be delays to outbound faster payments made between 08:00 and 10:00 (BST) on Sunday 13th October 2019.

We apologise for any inconvenience. Systems do need maintenance and our partners do their best to keep these to a minimum.
Oct 8, 12:00 BST
Oct 12, 2019
Completed - The scheduled maintenance has been completed.
Oct 12, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 08:00 BST
Scheduled - Due to essential system maintenance scheduled by one of our banking partners, there will be delays to outbound faster payments made between 08:00 and 10:00 (BST) on Saturday 12th October 2019.

Please note that you will still be able to receive inbound faster payments during maintenance, but any outbound faster payments will be delayed until after the system maintenance is complete.

We apologise for any inconvenience. Systems do need maintenance and our partners do their best to keep these to a minimum.
Oct 8, 11:59 BST
Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019
Resolved - This incident has been resolved. Please accept our apologies for any inconvenience causes.
Oct 7, 13:25 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 7, 12:06 BST
Identified - The issue has been identified and a fix is being implemented.
Oct 7, 10:17 BST
Investigating - One of our banking providers is experiencing technical difficulties, this is affecting the processing of outbound faster payments, which may be delayed.

We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Oct 7, 09:42 BST
Oct 6, 2019
Completed - The scheduled maintenance has been completed.
Oct 6, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 00:01 BST
Scheduled - Due to essential system maintenance scheduled by one of our banking partners, there will be delays to inbound faster payments received between 00:00 and 17:00 (BST) on Sunday 6th October 2019.

Please note that you will still be able to make outbound faster payments during maintenance, but any inbound faster payments will be delayed until after the system maintenance is complete.

We apologise for any inconvenience. Systems do need maintenance and our partners do their best to keep these to a minimum.
Oct 3, 10:27 BST
Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019

No incidents reported.

Oct 2, 2019

No incidents reported.

Oct 1, 2019

No incidents reported.

Sep 30, 2019

No incidents reported.