All Systems Operational

🎉 New account sign up Operational
📱 Countingup app Operational
💳 Card payments Operational
🏦 Account transfers Operational
📥 Inbound account transfers Operational
📤 Outbound account transfers Operational
💷 Cash withdrawals Operational
💰 Cash deposits Operational
🤝 Accountant hub Operational
🙋 Customer support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 16, 2026

No incidents reported today.

Jul 15, 2026
Provider outage affecting some card transactions
Resolved - After monitoring this situation closely, we can confirm this issue has now been resolved ✅
Jul 15, 12:22 BST
Monitoring - Our providers are reporting that the service has been restored and is functioning as expected. You can now attempt to make any card transactions which were previously unsuccessful 💳

We will continue to monitor the situation alongside our provider.
Jul 15, 10:10 BST
Investigating - We've been notified of technical difficulties that are impacting the processing of some card transactions 💳. If a transaction you're attempting to make is unsuccessful, please don't retry until the issue is fully resolved.

Our provider is currently working on identifying the root cause and resolving the issue swiftly.

If you need anything in the meantime, please contact our Support team from your app using the 💬 icon.
Jul 15, 09:09 BST
Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026
Scheduled maintenance impacting Faster Payments
Completed - The scheduled maintenance has been completed.
Jul 12, 07:15 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 23:45 BST
Scheduled - Please note that our third-party provider will be undertaking essential system maintenance, which will cause delays to Banking - Faster Payments.

🗓️ Outage Window
Starts: Saturday, 11 July 2026 at 23:45 BST
Ends: Sunday, 12 July 2026 at 07:15 BST

⚠️ How this affects you
Faster Payments OUT of your account will be queued during the maintenance window and automatically processed once it is complete.

Faster Payments IN to your account may be reversed and not credited during this period, so it would be best to organise for payments to be sent before or after this maintenance.

We apologise for any inconvenience caused. Systems do require maintenance, and our providers do their best to keep these disruptions to a minimum.

Need help? If you have any questions, please reach out to our Support team directly through your app or email us at support@countingup.com.
Jun 30, 09:23 BST
Jul 11, 2026
Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

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