Countingup Status

All Systems Operational

🎉 New account sign up Operational

📱 Countingup app Operational

💳 Card payments Operational

🏦 Bank transfers Operational

📥 Inbound bank transfers Operational

📤 Outbound bank transfers Operational

💷 Cash withdrawals Operational

💰 Cash deposits Operational

🙋 Customer support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 15, 2019

No incidents reported today.

Dec 14, 2019

No incidents reported.

Dec 13, 2019

No incidents reported.

Dec 12, 2019

No incidents reported.

Dec 11, 2019

No incidents reported.

Dec 10, 2019

No incidents reported.

Dec 9, 2019

No incidents reported.

Dec 8, 2019

Inbound Faster Payments Delayed

Completed - The scheduled maintenance has been completed.
Dec 8, 17:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 10:39 GMT

Scheduled - Due to essential system maintenance scheduled by one of our banking partners, there will be delays to inbound faster payments received between 00:00 and 17:00 (BST) on Sunday 8th December 2019.

Please note that you will still be able to make outbound faster payments during maintenance, but any inbound faster payments will be delayed until after the system maintenance is complete.

We apologise for any inconvenience. Systems do need maintenance and our partners do their best to keep these to a minimum.
Dec 8, 10:38 GMT

Outbound Faster Payments Delayed

Completed - The scheduled maintenance has been completed.
Dec 8, 12:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 10:37 GMT

Scheduled - Due to essential system maintenance scheduled by one of our banking partners, there will be delays to outbound faster payments made between 00:00 and 12:00 (BST) on Sunday 8th December 2019.

Please note that you will still be able to receive inbound faster payments during maintenance, but any outbound faster payments will be delayed until after the system maintenance is complete.

We apologise for any inconvenience. Systems do need maintenance and our partners do their best to keep these to a minimum.
Dec 8, 10:36 GMT

Dec 7, 2019

No incidents reported.

Dec 6, 2019

Banking Partner Outage

Resolved - This incident has been resolved.
Dec 6, 09:41 GMT

Monitoring - A workaround has been put in place and normal functionality has been restored.

We continue to monitor the situation and will update this page once we have further information.

We apologise again for any inconvenience.
Dec 5, 18:20 GMT

Identified - Our banking partner has identified the issue and some functionality has been intermittently restored.

We continue to investigate and will update this page once we have further information.

We apologise again for any inconvenience.
Dec 5, 16:48 GMT

Update - We are continuing to investigate this issue.
Dec 5, 13:53 GMT

Update - We are continuing to investigate this issue.
Dec 5, 13:46 GMT

Investigating - One of our banking partners is experiencing a degradation of service, this is impacting the following:

- Inbound and Outbound bank transfers.
- New account sign up.
- Card related features (activate, freeze/thaw, get PIN) in the Countingup app.
- Display of new transactions in the Countingup app will be delayed.

Other Countingup app features are not impacted.

We are working with the banking partner to identify the issue and resolve this as quickly as possible. We apologise for any inconvenience and will update this page once we have further information.
Dec 5, 13:44 GMT

Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.