All Systems Operational

πŸŽ‰ New account sign up Operational
πŸ“± Countingup app Operational
πŸ’³ Card payments Operational
🏦 Account transfers Operational
πŸ“₯ Inbound account transfers Operational
πŸ“€ Outbound account transfers Operational
πŸ’· Cash withdrawals Operational
πŸ’° Cash deposits Operational
🀝 Accountant hub Operational
πŸ™‹ Customer support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled maintenance impacting Faster Payments Aug 15, 2026 23:45 - Aug 16, 2026 04:15 BST

If your sort code is 23-69-72:
Please note that our third-party provider will be undertaking essential system maintenance, which will cause delays to Banking - Faster Payments.

πŸ—“οΈ Outage Window
Starts: Saturday, 15 August 2026 at 23:45 BST
Ends: Sunday, 16 August 2026 at 04:15 BST

⚠️ How this affects you
Faster Payments OUT of your account will be queued during the maintenance window and automatically processed once it is complete.

Faster Payments IN to your account may be reversed and not credited during this period, so it would be best to organise for payments to be sent before or after this maintenance.

We apologise for any inconvenience caused. Systems do require maintenance, and our providers do their best to keep these disruptions to a minimum.

πŸ’¬ Need help?
If you have any questions, please reach out to our Support team directly through your app or email us at support@countingup.com.

If your sort code is 04-36-15, payments during this period should be processed as expected.

Posted on Aug 06, 2026 - 13:09 BST

Aug 12, 2026

No incidents reported today.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

Resolved - We can confirm that the technical issues with our provider yesterday evening have been fully resolved, and all Countingup services are back to normal.

Between 18:40 and 22:28 BST on 28/07/2026, our provider had a total platform outage. This meant inbound and outbound transfers, card authorisations, new account sign-ups, and in-app card controls (like freezing/thawing or grabbing your PIN) were unavailable. Other parts of the app were running fine throughout.

We know how much you rely on us to run your business day-to-day, and we are really sorry for the hassle and frustration this caused.

Thanks so much for bearing with us while we sorted it. If you noticed anything strange with a transaction during that window or need a hand with anything else, please reach out to the support team directly in the app and we’ll help you get sorted as soon as possible.

Jul 29, 09:12 BST
Monitoring - Our provider has implemented a fix and restored service. We will continue to monitor the situation.
Jul 28, 23:00 BST
Identified - Our provider has identified the issue and is implementing a fix.
Jul 28, 22:44 BST
Investigating - One of our providers is experiencing technical difficulties, this is affecting:

- Inbound and outbound transfers
- Card authorisations
- New account sign up
- Card related features (activate, freeze/thaw, get PIN) in the Countingup app

Other Countingup app features are not impacted.

We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Jul 28, 19:10 BST