We are currently monitoring an ongoing Microsoft email outage. If you use a Microsoft email address, your messages to us might be delayed or fail to arrive. You may also experience delays in receiving email replies from our support team.

All Countingup systems are running normally, so your account and payments are completely unaffected.

If you need help today, please send us a message from the app. Our in app messaging is working as usual and is the fastest way to reach us. You can find this feature on the home screen; just tap the speech bubble to connect with the team.

We are also checking how this outage affects our external banking and payment partners. If your query relies on updates from these third-party suppliers, it may take us longer to resolve. We are keeping a close eye on the situation and will update you once Microsoft fixes the issue.