All Systems Operational
πŸŽ‰ New account sign up Operational
πŸ“± Countingup app Operational
πŸ’³ Card payments Operational
🏦 Account transfers Operational
πŸ“₯ Inbound account transfers Operational
πŸ“€ Outbound account transfers Operational
πŸ’· Cash withdrawals Operational
πŸ’° Cash deposits Operational
🀝 Accountant hub Operational
πŸ™‹ Customer support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Due to essential system maintenance scheduled by one of our providers, all outbound account transfers will be delayed, and all inbound account transfers will be rejected between 19:00 and 21:00 (GMT) on Wednesday 8th December 2021.

All inbound account transfers will be rejected. All outbound account transfers will be delayed and sent out after the maintenance is completed.

We apologise for any inconvenience. Systems do need maintenance and our providers do their best to keep these to a minimum.
Posted on Nov 18, 17:08 GMT
Past Incidents
Nov 30, 2021

No incidents reported today.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021
Resolved - Our provider identified the issue affecting account transfers and this has been resolved.

We apologise for any inconvenience caused.
Nov 26, 19:17 GMT
Monitoring - The backlog of delayed payments is currently being processed.
Nov 26, 18:52 GMT
Investigating - One of our providers is experiencing technical difficulties, this is affecting the processing of outbound account transfers through the faster payments scheme.

Outbound account transfers are currently delayed.

You will still be able to receive inbound account transfers sent to your Countingup account.

We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Nov 26, 17:03 GMT
Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021
Resolved - This incident has been resolved.
Nov 23, 12:30 GMT
Monitoring - Our provider has implemented a fix to restore service and we are monitoring the results.

We apologise for any inconvenience caused.
Nov 23, 10:39 GMT
Investigating - One of our providers is experiencing intermittent technical difficulties, this will be affecting:

- Inbound and Outbound bank transfers.
- New account sign up.
- Card related features (activate, freeze/thaw, get PIN) in the Countingup app.
- Display of new transactions in the Countingup app will be delayed.

Other Countingup app features are not impacted.

We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Nov 23, 08:51 GMT
Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021

No incidents reported.

Nov 17, 2021

No incidents reported.

Nov 16, 2021

No incidents reported.