Countingup Status

All Systems Operational

🎉 New account sign up Operational

📱 Countingup app Operational

💳 Card payments Operational

🏦 Bank transfers Operational

📥 Inbound bank transfers Operational

📤 Outbound bank transfers Operational

💷 Cash withdrawals Operational

💰 Cash deposits Operational

🙋 Customer support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Payments system upgrade affecting inbound Faster Payments Nov 22, 17:00-17:10 GMT

We have some important and exciting news for you! After a lot of hard work between Countingup and our banking partner, we are delighted to announce a major upgrade to the speed and reliability of our payments system.

Friday 22 November at 17:00 we estimate an outage of 10 minutes where all Faster Payments in will not be processed and will bounce back to the sender.

Although we expect minimal impact given the short duration of the outage, we'd recommend that all Faster Payments in are completed before 15:00 or after 19:00 on Friday 22 November.
Posted on Nov 19, 14:26 GMT

Past Incidents

Nov 22, 2019

No incidents reported today.

Nov 21, 2019

No incidents reported.

Nov 20, 2019

No incidents reported.

Nov 19, 2019

No incidents reported.

Nov 18, 2019

No incidents reported.

Nov 17, 2019

Inbound Faster Payments Delayed

Completed - The scheduled maintenance has been completed.
Nov 17, 08:30 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 03:00 GMT

Scheduled - Due to essential system maintenance scheduled by one of our banking partners, there will be delays to inbound faster payments received between 03:00 and 08:30 (BST) on Sunday 17th November 2019.

Please note that you will still be able to make outbound faster payments during maintenance, but any inbound faster payments will be delayed until after the system maintenance is complete.

We apologise for any inconvenience. Systems do need maintenance and our partners do their best to keep these to a minimum.
Nov 15, 13:20 GMT

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

No incidents reported.

Nov 13, 2019

No incidents reported.

Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

Inbound Faster Payments Delayed

Completed - The scheduled maintenance has been completed.
Nov 10, 10:30 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 06:30 GMT

Scheduled - Due to essential system maintenance scheduled by one of our banking partners, there will be delays to inbound faster payments received between 06:30 and 10:30 (BST) on Sunday 10th November 2019.

Please note that you will still be able to make outbound faster payments during maintenance, but any inbound faster payments will be delayed until after the system maintenance is complete.

We apologise for any inconvenience. Systems do need maintenance and our partners do their best to keep these to a minimum.
Nov 8, 14:53 GMT

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.