Countingup Status

All Systems Operational

🎉 New account sign up Operational

📱 Countingup app Operational

💳 Card payments Operational

🏦 Account transfers Operational

📥 Inbound account transfers Operational

📤 Outbound account transfers Operational

💷 Cash withdrawals Operational

💰 Cash deposits Operational

🤝 Accountant hub Operational

🙋 Customer support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Notice of PayPoint Maintenance Jul 29, 2024 00:00-05:00 BST

Due to essential system maintenance scheduled by one of our providers, cash deposits via PayPoint will be unavailable between 00:00 and 05:00 (GMT) on Monday 29 July 2024.

During this time you will not be able to make cash deposits via PayPoint.

We apologise for any inconvenience. Systems do need maintenance and our providers do their best to keep these to a minimum.
Posted on Jul 24, 2024 - 16:36 BST

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

Provider outage affecting our Customer Support team

Resolved - Thank you for your patience. We believe the issue has now been fully resolved.
Jul 23, 17:29 BST

Monitoring - Thank you for your patience. We believe the issue has been resolved, but we are continuing to monitor to ensure there are no further issues.
Jul 23, 15:29 BST

Update - We are continuing to investigate this issue.
Jul 23, 13:51 BST

Investigating - One of our providers is currently facing technical difficulties, which is impacting our Support Team's ability to respond to some Secure Message conversations.

During this period, our Support team may reply to you via your registered email address to assist you as quickly as possible.

We are actively working with our provider to resolve this issue as quickly as possible and apologise for any inconvenience caused.
Jul 23, 13:51 BST

Jul 22, 2024

Notice of PayPoint Maintenance

Completed - The scheduled maintenance has been completed.
Jul 22, 05:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 00:00 BST

Scheduled - Due to essential system maintenance scheduled by one of our providers, cash deposits via PayPoint will be unavailable between 00:00 and 05:00 (GMT) on Monday 22 July 2024.

During this time you will not be able to make cash deposits via PayPoint.

We apologise for any inconvenience. Systems do need maintenance and our providers do their best to keep these to a minimum.
Jul 9, 16:09 BST

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.