All Systems Operational

🎉 New account sign up Operational
📱 Countingup app Operational
💳 Card payments Operational
🏦 Account transfers Operational
📥 Inbound account transfers Operational
📤 Outbound account transfers Operational
💷 Cash withdrawals Operational
💰 Cash deposits Operational
🤝 Accountant hub Operational
🙋 Customer support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Essential banking provider scheduled maintenance Apr 26, 2026 02:00-04:00 BST

Due to essential system maintenance scheduled by our banking provider, all account-related functionality will be unavailable between 02:00 and 04:00 BST on Sunday 26 April 2026.

This will impact:
- Use of your Countingup card to make purchases.
- Inbound and Outbound account transfers.
- New account sign-ups.
- Card-related features (activate, freeze/thaw, get PIN) in the Countingup app.
- All access to the Countingup app.
- The accountant hub.

Outbound account transfers won't be available during this time. Inbound account transfers will be delayed until the maintenance is completed.

We will aim to restore access to core services (like card payments and app access) as soon as possible, but some features may remain unavailable until the full maintenance window ends.

We apologise for any inconvenience this will cause. Systems do need maintenance and our partners do their best to keep these to a minimum.
Posted on Apr 20, 2026 - 11:58 BST
Apr 22, 2026

No incidents reported today.

Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026
Provider outage affecting Countingup card payments
Resolved - This incident has been resolved.
Apr 19, 12:42 BST
Monitoring - Countingup card payments and cash withdrawals are now being processed correctly again.

We will continue to monitor the situation with our provider, and apologise for any inconvenience caused.
Apr 19, 11:57 BST
Update - Our provider is continuing to investigate this issue. Cash withdrawals at ATMs are also being affected.

We apologise for any inconvenience caused.
Apr 19, 11:43 BST
Update - We are continuing to investigate this issue.
Apr 19, 11:42 BST
Investigating - One of our providers is experiencing technical difficulties, this is affecting the authorisation of payments made with your Countingup card.

We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Apr 19, 11:19 BST
Scheduled maintenance impacting Faster Payments
Completed - The scheduled maintenance has been completed.
Apr 19, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 00:00 BST
Scheduled - Please note that due to essential system maintenance scheduled by one of our providers, there will be delays to Faster Payment account transfers from 00:00 - 07:00 on Sunday, 19 April 2026.

During this maintenance period, Faster Payments OUT of your account will be queued and processed once the maintenance is completed. Some Faster Payments IN may be reversed during this period.

We apologise for any inconvenience. Systems do require maintenance, and our providers do their best to keep these disruptions to a minimum.

If you need any support or have any questions, please feel free to reach out to our Support team. You can message them directly from your Countingup app or contact us by email to support@countingup.com
Apr 14, 16:53 BST
Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026

No incidents reported.

Apr 15, 2026

No incidents reported.

Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026
Provider outage affecting inbound and outbound account transfers
Resolved - This incident has now been resolved. All affected payments should now have been processed.

We apologise for any inconvenience caused.
Apr 9, 15:30 BST
Update - We are continuing to investigate this issue.
Apr 9, 15:29 BST
Update - Our provider has identified the issue and is currently working on processing the affected Faster Payments.
Apr 9, 13:05 BST
Investigating - One of our providers informed us that they experienced technical difficulties. This has affected the processing of both inbound and outbound account transfers through the Faster Payment scheme between 04:41 and 08:21 BST.

All payments initiated before or after this timeframe have not been impacted.

We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Apr 9, 09:07 BST
Apr 8, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage