All Systems Operational
πŸŽ‰ New account sign up Operational
πŸ“± Countingup app Operational
πŸ’³ Card payments Operational
🏦 Account transfers Operational
πŸ“₯ Inbound account transfers Operational
πŸ“€ Outbound account transfers Operational
πŸ’· Cash withdrawals Operational
πŸ’° Cash deposits Operational
🀝 Accountant hub Operational
πŸ™‹ Customer support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Notice of System Maintenance Sep 24, 2024 21:00-22:00 BST
Due to essential system maintenance, Countingup services will be unavailable on Tuesday 24 September 2024 from 21:00 (BST) for approximately 1 hour.

During this time the mobile app and Accountant Hub website will be unavailable.

You will still be able to make card payments, however online payments requiring you to authenticate with the mobile app will not be possible.

Payments via Stripe links and easy bank transfers will be unavailable during this time.

We apologise for any inconvenience. Systems do need maintenance and we do our best to keep these to a minimum.

Posted on Sep 17, 2024 - 11:05 BST
Past Incidents
Sep 20, 2024

No incidents reported today.

Sep 19, 2024

No incidents reported.

Sep 18, 2024

No incidents reported.

Sep 17, 2024

No incidents reported.

Sep 16, 2024

No incidents reported.

Sep 15, 2024
Completed - The scheduled maintenance has been completed.
Sep 15, 14:20 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 22:40 BST
Scheduled - Please note that due to essential system maintenance scheduled by one of our providers, there will be delays to Faster Payment account transfers between 22:40 on Saturday 14 September and 14:20 on Sunday 15 September 2024.

During the maintenance period, you may experience delays to Faster Payments into and out of your account.

If any of your payments are delayed, it will automatically process once the maintenance is complete, so there's no need to attempt the transfer again.

We apologise for any inconvenience. Systems do require maintenance and our providers do their best to keep these disruptions to a minimum.

If you need any support or have any questions, please feel free to reach out to our Support team. You can message them directly from your Countingup app.

Sep 5, 17:46 BST
Sep 14, 2024
Sep 13, 2024

No incidents reported.

Sep 12, 2024

No incidents reported.

Sep 11, 2024

No incidents reported.

Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.