Countingup Status

Provider outage - Post office cash deposits & card payment issues

Monitoring - Cash deposit services at the Post Office have been restored.

We are continuing to monitor all of our systems and services closely. We will share further updates if anything changes.
Apr 29, 2026 - 09:05 BST

Identified - We have been informed by our banking provider that, for a period of time, customers will be unable to make cash deposits at the Post Office. Our provider is working to resolve this as soon as possible.

We are continuing to monitor the situation with card payments, but card payment functionality is fully restored.
Apr 28, 2026 - 17:29 BST

Update - Services have been restored. Please be aware that some customers may experience occasional interruptions while the systems fully stabilise.

We are continuing to monitor the situation closely, and we will share updates if anything changes.
Apr 28, 2026 - 08:59 BST

Update - We are continuing to monitor for any further issues.
Apr 27, 2026 - 17:59 BST

Monitoring - Card payments are now operating normally.

We will continue to monitor the situation with our provider, and apologise for any inconvenience caused.
Apr 27, 2026 - 17:51 BST

Investigating - One of our providers is experiencing technical difficulties, which is affecting:

- Card transactions

We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Apr 27, 2026 - 15:45 BST

🎉 New account sign up Operational

📱 Countingup app Operational

💳 Card payments Operational

🏦 Account transfers Operational

📥 Inbound account transfers Operational

📤 Outbound account transfers Operational

💷 Cash withdrawals Operational

💰 Cash deposits Operational

🤝 Accountant hub Operational

🙋 Customer support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 29, 2026

Unresolved incident: Provider outage - Post office cash deposits & card payment issues.

Apr 28, 2026

Apr 27, 2026

Provider outage - card payment issues

Resolved - Our provider has resolved the issue affecting card transactions.
Apr 27, 14:14 BST

Provider outage impacting online card payments and outbound account transfers

Resolved - This incident has been resolved.
Apr 27, 00:49 BST

Monitoring - Outbound account transfers are now operating normally.

We will continue to monitor the situation with our provider, and apologise for any inconvenience caused.
Apr 27, 00:37 BST

Update - Our provider has resolved the issue affecting the 3DSecure system that is used when you use your Countingup card to make purchases online (ecommerce). These payments will now succeed again.

The provider continues to work on resolving the issues impacting outbound account transfers. We apologise for the continued inconvenience caused.
Apr 26, 14:49 BST

Update - Our provider is also experiencing intermittent issues with outbound account transfers using the Faster Payments scheme. Customers may see errors in the mobile app when trying to make outbound account transfers.

We apologise for the continued inconvenience caused.
Apr 26, 12:02 BST

Investigating - One of our providers is experiencing technical difficulties, this is affecting the 3DSecure system that is used when you use your Countingup card to make purchases online (ecommerce). These payments will not succeed if they are required to be verified through 3DSecure.

In person card payments (contactless, chip & pin) are not affected.

We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Apr 26, 10:03 BST

Apr 26, 2026

Essential banking provider scheduled maintenance

Completed - Our banking provider has now advised us that their essential system maintenance has been completed.

We apologise again for any inconvenience this has caused.
Apr 26, 05:43 BST

Update - Our banking provider continues to carry out essential system maintenance, we do not yet have an update from them on revised timescales.

We apologise for the continued inconvenience this will cause. Systems do need maintenance and our partners do their best to keep this to the minimum.
Apr 26, 05:27 BST

Update - Our banking provider has informed us that this essential system maintenance period has now been extended to 05:00 BST on Sunday 26 April 2026.

We apologise for any inconvenience this will cause.
Apr 26, 04:14 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 02:00 BST

Scheduled - Due to essential system maintenance scheduled by our banking provider, all account-related functionality will be unavailable between 02:00 and 04:00 BST on Sunday 26 April 2026.

This will impact:
- Use of your Countingup card to make purchases.
- Inbound and Outbound account transfers.
- New account sign-ups.
- Card-related features (activate, freeze/thaw, get PIN) in the Countingup app.
- All access to the Countingup app.
- The accountant hub.

Outbound account transfers won't be available during this time. Inbound account transfers will be delayed until the maintenance is completed.

We will aim to restore access to core services (like card payments and app access) as soon as possible, but some features may remain unavailable until the full maintenance window ends.

We apologise for any inconvenience this will cause. Systems do need maintenance and our partners do their best to keep these to a minimum.
Apr 20, 11:58 BST

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026

No incidents reported.

Apr 22, 2026

No incidents reported.

Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

Provider outage affecting Countingup card payments

Resolved - This incident has been resolved.
Apr 19, 12:42 BST

Monitoring - Countingup card payments and cash withdrawals are now being processed correctly again.

We will continue to monitor the situation with our provider, and apologise for any inconvenience caused.
Apr 19, 11:57 BST

Update - Our provider is continuing to investigate this issue. Cash withdrawals at ATMs are also being affected.

We apologise for any inconvenience caused.
Apr 19, 11:43 BST

Update - We are continuing to investigate this issue.
Apr 19, 11:42 BST

Investigating - One of our providers is experiencing technical difficulties, this is affecting the authorisation of payments made with your Countingup card.

We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Apr 19, 11:19 BST

Scheduled maintenance impacting Faster Payments

Completed - The scheduled maintenance has been completed.
Apr 19, 07:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 00:00 BST

Scheduled - Please note that due to essential system maintenance scheduled by one of our providers, there will be delays to Faster Payment account transfers from 00:00 - 07:00 on Sunday, 19 April 2026.

During this maintenance period, Faster Payments OUT of your account will be queued and processed once the maintenance is completed. Some Faster Payments IN may be reversed during this period.

We apologise for any inconvenience. Systems do require maintenance, and our providers do their best to keep these disruptions to a minimum.

If you need any support or have any questions, please feel free to reach out to our Support team. You can message them directly from your Countingup app or contact us by email to support@countingup.com
Apr 14, 16:53 BST

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026

No incidents reported.

Apr 15, 2026

No incidents reported.