All Systems Operational
πŸŽ‰ New account sign up Operational
πŸ“± Countingup app Operational
πŸ’³ Card payments Operational
🏦 Account transfers Operational
πŸ“₯ Inbound account transfers Operational
πŸ“€ Outbound account transfers Operational
πŸ’· Cash withdrawals Operational
πŸ’° Cash deposits Operational
🀝 Accountant hub Operational
πŸ™‹ Customer support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 20, 2021

No incidents reported today.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021
Resolved - This incident has been resolved, all delayed inbound account transfers should now have been received.

We apologise for any inconvenience caused.
Jun 13, 08:26 BST
Identified - One of our providers is experiencing technical difficulties, this is affecting the processing of inbound account transfers through the faster payments scheme. Transfers sent to your Countingup account are being delayed.

You will still be able to make outbound account transfers from the Countingup app.

We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Jun 13, 08:16 BST
Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021
Resolved - This incident has been resolved.
Jun 9, 14:40 BST
Monitoring - Our provider has identified the problem and implemented a fix. All features should now be functioning normally.

We will continue to monitor the situation and apologise for any inconvenience caused.
Jun 9, 13:45 BST
Update - We are continuing to investigate this issue.
Jun 9, 13:09 BST
Investigating - One of our providers is experiencing technical difficulties, this is affecting:

- Inbound and Outbound bank transfers.
- New account sign up.
- Card related features (activate, freeze/thaw, get PIN) in the Countingup app.
- Display of new transactions in the Countingup app will be delayed.

Other Countingup app features are not impacted.

We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Jun 9, 13:06 BST
Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.