If your sort code is 04-36-15, please be aware that one of our third-party providers is carrying out essential maintenance on our banking systems in the early hours of Saturday, 14 November 2026, between 02:00 and 05:00 UK time.
During this time, Faster Payments in and out of your Countingup account will be temporarily queued.
What this means for you:
Money sent to you: Any payments sent to your account will be held securely in a queue and credited to your balance automatically when the maintenance finishes.
Money you send: Any transfers you make from your account will be safely queued and sent out automatically once the window closes.
Card spending: Your Countingup debit card will work as normal for in-store purchases, online checkouts, and ATM cash withdrawals.
What you need to do: You do not need to take any action. If you have time-critical payments to send or receive, we recommend arranging them before or after the maintenance period.
Need help? If you have any questions, get in touch by sending us a message in app or email us at support@countingup.com.
If your sort code is 23-69-72, payments during this period should be processed as expected.
Scheduled
If your sort code is 04-36-15, please be aware that one of our third-party providers is carrying out essential maintenance on our banking systems in the early hours of Saturday, 14 November 2026, between 02:00 and 05:00 UK time.
During this time, Faster Payments in and out of your Countingup account will be temporarily queued.
What this means for you:
Money sent to you: Any payments sent to your account will be held securely in a queue and credited to your balance automatically when the maintenance finishes.
Money you send: Any transfers you make from your account will be safely queued and sent out automatically once the window closes.
Card spending: Your Countingup debit card will work as normal for in-store purchases, online checkouts, and ATM cash withdrawals.
What you need to do: You do not need to take any action. If you have time-critical payments to send or receive, we recommend arranging them before or after the maintenance period.
Need help? If you have any questions, get in touch by sending us a message in app or email us at support@countingup.com.
If your sort code is 23-69-72, payments during this period should be processed as expected.
