This incident has now been resolved.
Need help?
If you have any further questions, please reach out to our Support team directly through your app or email us at support@countingup.com.
Resolved
This incident has now been resolved.
Need help?
If you have any further questions, please reach out to our Support team directly through your app or email us at support@countingup.com.
Monitoring
Our providers are reporting that the service has been restored and is functioning as expected. You can now attempt to make any card transactions which were previously unsuccessful 💳
We will continue to monitor the situation alongside our provider.
Investigating
We've been notified of technical difficulties that are impacting the processing of online card transactions that require further online verification 💳. Our provider is currently working on identifying the root cause and resolving the issue swiftly.
⚠️ How this affects you
Online card transactions that require further verification may be timing out, not completing or showing an error. Please don't re-attempt the transaction until the issue has been resolved.
💬 Need help?
If you have any questions, please reach out to our Support team directly through your app or email us at support@countingup.com.
