Provider outage - card payment issues

Incident Report for Countingup

Resolved

Our provider has resolved the issue affecting card transactions.

Posted Apr 27, 2026 - 14:14 BST

Investigating

One of our providers is experiencing technical difficulties, which is affecting:

- Card transactions

We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Posted Apr 27, 2026 - 12:04 BST

This incident affected: 🏦 Account transfers (📥 Inbound account transfers, 📤 Outbound account transfers) and 🎉 New account sign up, 📱 Countingup app, 💳 Card payments, 💷 Cash withdrawals, 💰 Cash deposits, 🤝 Accountant hub, 🙋 Customer support.