Provider outage
Incident Report for Countingup
This incident has been resolved.
Posted Oct 16, 2023 - 15:16 BST
A fix has been implemented and we are monitoring the results.
Posted Oct 16, 2023 - 15:02 BST
We are continuing to investigate this issue.
Posted Oct 16, 2023 - 14:00 BST
One of our providers is experiencing technical difficulties, this is affecting:

- Inbound and outbound transfers
- New account sign up
- Card related features (activate, freeze/thaw, get PIN) in the Countingup app
- Display of new transactions in the Countingup app will be delayed

Other Countingup app features are not impacted.

We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Posted Oct 16, 2023 - 13:47 BST
This incident affected: 🏦 Account transfers (πŸ“₯ Inbound account transfers, πŸ“€ Outbound account transfers) and πŸŽ‰ New account sign up, πŸ“± Countingup app.