Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring the results.
Investigating
We are continuing to investigate this issue.
Investigating
One of our providers is experiencing technical difficulties, this is affecting:
Inbound and outbound transfers
New account sign up
Card related features (activate, freeze/thaw, get PIN) in the Countingup app
Display of new transactions in the Countingup app will be delayed
Other Countingup app features are not impacted.
We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
