Degraded performance in App

Incident Report for Countingup

Resolved

We have continued to monitor our systems, and everything is functioning normally.

We apologise for any inconvenience caused by this incident.

Posted Aug 25, 2020 - 16:58 BST

Monitoring

We have a workaround in place and our customers should see performance returning to normal.

We are continuing to monitor our systems and will provide further updates as needed.

Posted Aug 25, 2020 - 12:32 BST

Identified

We've identified the cause of the degraded performance, and and our team is investigating potential workarounds.

Posted Aug 25, 2020 - 11:39 BST

Investigating

We are seeing degraded performance in the app and features accessed from it. Our team is investigating.

Posted Aug 25, 2020 - 10:52 BST

This incident affected: 🏦 Account transfers (📥 Inbound account transfers, 📤 Outbound account transfers) and 🎉 New account sign up, 📱 Countingup app.