Provider Outage affecting outbound Faster Payments

Incident Report for Countingup

Resolved

This incident has been resolved.
Posted Oct 30, 2019 - 22:00 GMT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 30, 2019 - 21:40 GMT

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 30, 2019 - 21:24 GMT

Investigating

One of our banking providers is experiencing technical difficulties, this is affecting the processing of outbound faster payments, which may be delayed. You will still be able to receive inbound faster payments.

We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Posted Oct 30, 2019 - 19:46 GMT
This incident affected: 🏦 Account transfers (📤 Outbound account transfers).