We can confirm that this issue has been resolved and service has returned to normal.
Posted Jan 08, 2020 - 19:49 GMT
Monitoring
Our banking partner has now resolved the issue. We will continue to monitor the situation and will update this page once we have further information.
We apologise again for any inconvenience.
Posted Jan 08, 2020 - 19:29 GMT
Investigating
One of our banking partners is experiencing a degradation of service, this is impacting the following:
- Inbound and Outbound bank transfers.
- New account sign up.
- Card related features (activate, freeze/thaw, get PIN) in the Countingup app.
- Display of new transactions in the Countingup app will be delayed.
Other Countingup app features are not impacted.
We are working with the banking partner to identify the issue and resolve this as quickly as possible. We apologise for any inconvenience and will update this page once we have further information.
Posted Jan 08, 2020 - 19:08 GMT
This incident affected: π¦ Account transfers (π₯ Inbound account transfers, π€ Outbound account transfers) and π New account sign up, π± Countingup app.