Provider outage affecting outbound account transfers

Incident Report for Countingup

Resolved

This incident has been resolved.
Posted Sep 25, 2022 - 20:04 BST

Update

We are continuing to investigate this issue.
Posted Sep 25, 2022 - 19:51 BST

Update

We are continuing to investigate this issue.
Posted Sep 25, 2022 - 19:49 BST

Investigating

One of our providers is experiencing technical difficulties, this is affecting the processing of outbound account transfers through the faster payments scheme.

You will still be able to receive inbound account transfers sent to your Countingup account.

We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Posted Sep 25, 2022 - 19:43 BST
This incident affected: 🏦 Account transfers (📤 Outbound account transfers).