Provider outage

Incident Report for Countingup

Resolved

This incident has been resolved.

Posted Jan 17, 2023 - 23:40 GMT

Monitoring

Our provider has now resolved the issue. Transaction display and notifications are returning to normal.

We will continue to monitor the situation and apologise for any inconvenience caused.

Posted Jan 17, 2023 - 21:59 GMT

Investigating

One of our providers is experiencing technical difficulties, this is affecting:

- Notifications for new transactions
- Display of new transactions in the Countingup app will be delayed

Other Countingup app features are not impacted.

We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

Posted Jan 17, 2023 - 20:35 GMT

This incident affected: 🏦 Account transfers (📥 Inbound account transfers, 📤 Outbound account transfers) and 🎉 New account sign up, 📱 Countingup app.