Banking Partner Scheduled Outage

Scheduled Maintenance Report for Countingup

Completed

The scheduled maintenance has been completed.

Posted May 15, 2021 - 23:00 BST

Update

Unfortunately this outage has been delayed, our banking partner now expects this to last until 23:00.

Posted May 15, 2021 - 22:29 BST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted May 15, 2021 - 22:00 BST

Scheduled

Due to essential system maintenance scheduled by our banking partner, all account related functionality will be unavailable between 22:00 and 22:30 on Saturday 15th of May 2021. This will impact:

- Use of your Countingup card to make purchases.
- Inbound and Outbound account transfers.
- New account sign up.
- Card related features (activate, freeze/thaw, get PIN) in the Countingup app.
- Display of new transactions in the Countingup app will be delayed.

Other Countingup app features are not impacted.

We apologise for any inconvenience this will cause. Systems do need maintenance and our partners do their best to keep these to a minimum.

Posted May 13, 2021 - 14:19 BST

This scheduled maintenance affected: 🏦 Account transfers (📥 Inbound account transfers, 📤 Outbound account transfers) and 🎉 New account sign up, 📱 Countingup app, 💳 Card payments, 💷 Cash withdrawals, 💰 Cash deposits, 🤝 Accountant hub, 🙋 Customer support.