Provider outage affecting outbound Faster Payments

Incident Report for Countingup

Resolved

This incident has been resolved. Please accept our apologies for any inconvenience causes.
Posted Oct 07, 2019 - 13:25 BST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 07, 2019 - 12:06 BST

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 07, 2019 - 10:17 BST

Investigating

One of our banking providers is experiencing technical difficulties, this is affecting the processing of outbound faster payments, which may be delayed.

We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
Posted Oct 07, 2019 - 09:42 BST
This incident affected: 🏦 Account transfers (📤 Outbound account transfers).