We can confirm that the technical issues with our provider yesterday evening have been fully resolved, and all Countingup services are back to normal.
Between 18:40 and 22:28 BST on 28/07/2026, our provider had a total platform outage. This meant inbound and outbound transfers, card authorisations, new account sign-ups, and in-app card controls (like freezing/thawing or grabbing your PIN) were unavailable. Other parts of the app were running fine throughout.
We know how much you rely on us to run your business day-to-day, and we are really sorry for the hassle and frustration this caused.
Thanks so much for bearing with us while we sorted it. If you noticed anything strange with a transaction during that window or need a hand with anything else, please reach out to the support team directly in the app and we’ll help you get sorted as soon as possible.
Resolved
We can confirm that the technical issues with our provider yesterday evening have been fully resolved, and all Countingup services are back to normal.
Between 18:40 and 22:28 BST on 28/07/2026, our provider had a total platform outage. This meant inbound and outbound transfers, card authorisations, new account sign-ups, and in-app card controls (like freezing/thawing or grabbing your PIN) were unavailable. Other parts of the app were running fine throughout.
We know how much you rely on us to run your business day-to-day, and we are really sorry for the hassle and frustration this caused.
Thanks so much for bearing with us while we sorted it. If you noticed anything strange with a transaction during that window or need a hand with anything else, please reach out to the support team directly in the app and we’ll help you get sorted as soon as possible.
Monitoring
Our provider has implemented a fix and restored service. We will continue to monitor the situation.
Identified
Our provider has identified the issue and is implementing a fix.
Investigating
One of our providers is experiencing technical difficulties, this is affecting:
Inbound and outbound transfers
Card authorisations
New account sign up
Card related features (activate, freeze/thaw, get PIN) in the Countingup app
Other Countingup app features are not impacted.
We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
