Our provider has confirmed that the issue has been resolved.
Any payments that were pending during this period have now been processed. If you had a payment returned to your account, you can now go ahead with a new payment request.
All new payments should go through without any problems. We're really sorry for any inconvenience this may have caused to you and your business.
All Countingup systems are now operational.
Resolved
Our provider has confirmed that the issue has been resolved.
Any payments that were pending during this period have now been processed. If you had a payment returned to your account, you can now go ahead with a new payment request.
All new payments should go through without any problems. We're really sorry for any inconvenience this may have caused to you and your business.
All Countingup systems are now operational.
Monitoring
Our provider has confirmed that we are able to resume the processing of payments.
All pending outbound payments will now be processed, and new inbound payments should go through without any problems.
Identified
We are continuing to work on a fix for this issue.
Identified
We are still working on this issue with the utmost priority. Further updates will be provided as the investigation progresses.
All incoming and outgoing payments remain paused.
Identified
Our provider has identified the issue and is working to resolve it as quickly as possible.
As the issue is currently under investigation, all incoming and outgoing payments have been paused.
Investigating
One of our providers is currently experiencing technical difficulties, which is affecting the processing of account transfers through the Faster Payments scheme.
As a result, inbound and outbound transfers will not be received and will be returned to the sending account.
We are actively working with our provider to resolve this matter as soon as possible. We apologise for any inconvenience this may cause.
